Frequently Asked Questions
Itz Cash Plus Master Account
- What is ItzCash Plus Master Account?
ItzCash Plus Master Account is an exclusive B2B Account which can be used by ItzCash franchisees on select ItzCash channels. This card is issued to authorised ItzCash franchisees.
- Where can a franchisee use ItzCash Plus Master Account?
An authorized ItzCash franchisee can use the ItzCash Plus Master Account on ItzCash's exclusive channels like:
- What are ItzCash Channels?
ItzCash in its constant endeavor to multiply its franchisee's profits has led to the creation of its Channels. These channels are exclusively used by new & existing franchisees that enjoy a bouquet of services and competitive prices.
- How to use the ItzCash Plus Master Account?
ItzCash Plus Master Account has a 12 digit account number and a 4 digit password. This account no. and password is necessary for online and on mobile transactions. To know the process and how to use the services for which the ItzCash Plus Master Account can be used you can visit www.itzcash.com/wheretouse.html
- How can one know if the ItzCash Plus Master Account is genuine?
Check whether "ItzCash" is appearing on the scratch panel of on the backside of the ItzCash Plus Master Account. Also ensure that the plastic pouch and the scratch area are not tampered with.
- How to get in touch with customer care?
You can contact the customer care at 022-61125757 or 1901 345 7575 (for BSNL/ MTNL subscribers), or sms ITZHELP to 57575 or email at
- How can you see the statement of ItzCash Plus Master Account?
One can visit www.itzcash.com go to the login section, enter account no. and password and view where all the transactions of that particular account with date and time.
- Can you change the password of ItzCash Plus Master Account?
Yes you can change the password of ItzCash Plus Master Account to change password note the following steps:
- Visit www.itzcash.com and go to the go to the login section
- Enter account no. and password
- Click on change password
- Enter new password, confirm new password and submit.
- How to top up ItzCash Plus Master Account?
To top-up ItzCash Plus Master Account you can request the associated distributor for required amount.
- How can you get Account number and Password?
Scratch the scratch area of the ItzCash Plus Master Account to reveal account number and password.
- What is the Account Number?
Account number is the first 12 digit number (e.g. 522542952669) beneath the scratch tape. It is used for transaction's authentication. Do not disclose this to anyone
- What is the Password?
Password is the 4-digit number (e.g. 5732) after the account number. This too is available under the scratch area. Do not disclose this to anyone
- What is a serial ID?
Serial Id is the 12 Digit Number visible on the backside of the ItzCash Plus Master Account. This number is used for all queries. When you call the customer care center, you can check all details with the serial ID. This number is provided so that you need not part with your account number and password during any queries.
- How to block ItzCash Plus Master Account in case it is lost or misplaced?
In case you lose ItzCash Plus Master Account, send an email with the Account Serial No. and personal contact details (to verify authenticity of ownership of card) to
. Also a fax request can be sent addressed to customer care department with details to block the card on 022 2618 5383.
- What is the Validity of the ItzCash Plus Master Account?
ItzCash Plus Master Account is valid for 5 years from date of activiation
- How it is different from ICW Master account?
ItzCash Plus Master Account can be used exclusively only on select services whiles ItzCash Master Account can be used across all services which are offered by ItzCash.
- Does it require a franchisee to pay extra to get ItzCash Plus Master Account?
Any ItzCash World franchisee can opt to get an ItzCash Plus Master Account at no extra cost.
- How can I get an ItzCash Plus Master Account?
To get an ItzCash Plus Master Account, you can contact your local Sales Officer or Area Sales Manager.